Kinds of Care | Jim Moss | The Smile CEO

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Kinds of Care

The specific, nameable acts inside each category of care.

The eight categories of care break down into specific, nameable acts. These are the building blocks.

Recognizing which one is missing is usually the fastest way to understand why a relationship or a team feels off.

All the kinds, by category

Grouped by the eight categories of care.

1 of 8

Expressive & Emotional Care

Showing someone that their feelings and their state are seen, valued, and not simply managed around. This is the care that helps someone feel understood before anyone starts fixing things.

Concern:
active worry or attentiveness to someone's state
Empathy:
sharing and understanding another's feelings from the inside
Compassion:
recognizing suffering and wanting to relieve it
Validation:
confirming that a feeling makes sense given the situation
Comfort:
soothing distress in the moment
Warmth:
sustained friendliness that signals safety
Encouragement:
expressing belief in someone's capacity before the outcome is known
Delight:
visibly enjoying someone's presence or success
Grief-sharing:
sitting inside someone's loss rather than managing it from outside

2 of 8

Respectful & Relational Care

Treating someone's dignity, attention, and voice as real and valuable. This is care that shows up in how closely you listen, how much weight you give someone's preference, and how you do something, not just what you do for them.

Respect:
recognizing someone's inherent worth and right to decide for themselves
Patience:
giving someone the time and space to heal, grow, or express themselves
Presence:
offering undivided attention
Attentiveness:
noticing what is actually happening for someone, not what is assumed
Listening:
receiving what someone says without redirecting it toward yourself
Non-judgment:
withholding evaluation long enough to understand first
Inclusion:
actively bringing someone into the group, not just leaving the door open
Recognition:
naming someone's effort or contribution accurately and publicly
Appreciation:
a meaningful form of care that validates a person's worth, efforts, and presence in your life
Deference:
yielding a decision to someone with more at stake in it

3 of 8

Behavioral & Altruistic Care

Acting on someone's behalf, sometimes at real cost to yourself. This is care that costs the giver something: time, comfort, standing, or safety.

Sacrifice:
giving up your own time, comfort, or resources for another's need
Protection:
shielding someone from harm, distress, or unfair treatment
Dependability:
showing up consistently, building safety through reliability
Advocacy:
speaking or acting on someone's behalf when they cannot
Rescue:
intervening directly in an acute crisis
Provision:
supplying what someone lacks without being asked
Service:
doing needed work for someone as an act of care, not obligation

4 of 8

Practical & Instrumental Care

Doing the actual, tangible work someone needs done. This is care measured in outcomes: the thing got fixed, a meal got made, someone learned a new skill.

Material support:
money, food, shelter, transportation, equipment
Competence:
doing the actual work of caregiving skillfully, not just willingly
Problem-solving:
figuring out what a specific situation actually calls for
Skill-sharing:
teaching someone how to do something they need to be able to do
Logistics:
handling errands or admin that frees someone else's time
Repair:
fixing what is broken, literally or relationally, before being asked

5 of 8

Communicative & Informational Care

Passing along the truth, an update, or a warning someone needs, especially before they ask for it. This is care that shapes what you choose to say and when.

Honest feedback:
telling someone the truth they need, not the comfort they want
Checking in:
initiating contact to find out how someone actually is
Sharing information:
passing along something useful before someone has to ask
Guidance:
offering direction drawn from experience the other person doesn't have yet
Warning:
alerting someone to a risk they haven't seen
Transparency:
not withholding something relevant out of convenience

6 of 8

Physical & Bodily Care

Tending to someone's body directly: comfort, touch, rest, presence during something hard. This is care that happens in the same room. It is physical and close, not at a distance.

Touch:
physical contact that communicates safety or comfort
Feeding:
preparing or providing food, especially for someone who cannot
Tending:
washing, dressing, administering medication, physical upkeep
Rest-making:
creating the conditions for someone else to sleep, heal, or recover
Accompaniment:
being physically present during a procedure, ordeal, or vulnerable moment

7 of 8

Anticipatory & Preventive Care

Seeing a need coming and acting before it arrives. This is care that is proactive, not after the fact.

Foresight:
recognizing a need before the person experiencing it can name it
Preparation:
setting up resources or plans ahead of a foreseeable difficulty
Risk-reduction:
removing hazards or obstacles from someone's path proactively
Succession-thinking:
arranging for someone's needs to be met after your involvement ends
Buffering:
absorbing a shock so it doesn't reach someone at full force

8 of 8

Systemic & Collective Care (“Caring With”)

Building the conditions that let a whole group, not just one relationship, stay resilient under pressure. This is care aimed at the strength of the system rather than the strength of any one person.

Solidarity:
standing with others across difference so no one is left exposed alone
Trust-building:
acting in ways that make future cooperation possible for a whole group
Norm-setting:
modeling behavior that raises what a community expects of itself
Institution-building:
designing rules or roles that make care durable and repeatable
Redistribution:
moving resources or attention toward whoever has less of them
Witnessing:
publicly acknowledging a harm or need so it cannot be collectively ignored

Each one traces back to the plain definition on What is Care? This taxonomy draws on a wide body of care ethics and psychology research. The full framework, with its sources, is explored on Shifting Tides.

More on care

Each page in the Care hub takes a different angle.

Other knowledge hubs: Trust Community and Belonging coming soon All of Systems of People

Bring this to your team

This is one piece of a larger framework I teach live. If your team wants to build these habits together, not just read about them, the Caring, Careful, Not Careless workshop is built for exactly that.

“His message is easy to understand and apply immediately. I don’t think it would be too dramatic to say the 3Cs have really transformed the way I look at life.”Sarah Nicole Martin, Founder & CEO, Optimal Affect
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Jim Moss speaking to a conference audience about trust and leadership