What Is Sensemaking? And Why Do We Need It Right Now?
Jim Moss Jim Moss

What Is Sensemaking? And Why Do We Need It Right Now?

Sensemaking is the process of understanding what is actually happening and what it means for how you should act. Not in theory. Not in hindsight. In real time.

It is the difference between having information and having clarity. Sensemaking helps you move from noise to pattern.

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Rest, Recharge, and Reconnect: Leading with Care During the Holidays
Jim Moss Jim Moss

Rest, Recharge, and Reconnect: Leading with Care During the Holidays

Holiday stress hits your team harder than you think. When leaders don’t step in to support rest and recharge, trust takes a hit—and so does workplace culture. In this post, you’ll learn how authentic care and empathy in leadership can ease holiday stress while deepening team trust and boosting employee well-being.

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The Decline in Trust Continues
Jim Moss Jim Moss

The Decline in Trust Continues

Reflections on the 2025 Edelman Trust Barometer confirms something we’ve been seeing for a while now: trust continues to slip. The deeper story is where exactly it’s tanking and how it’s shaping people’s perceptions. Its hurting some more than others and is going to place a lot of pressure on businesses and organizations.

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The HR Trust Dilemna
Jim Moss Jim Moss

The HR Trust Dilemna

Understanding how transactional and relational trust work together allows HR to act strategically—protecting sensitive processes while nurturing the deeper, human connections that truly sustain a healthy workplace.

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Inclusion Is Good, Belonging is Better
Jim Moss Jim Moss

Inclusion Is Good, Belonging is Better

Belonging and inclusion are often discussed together in workplace culture and community development, but they have distinct impacts. While *inclusion* welcomes people from diverse backgrounds, *belonging* ensures they feel integral to the organization or community itself. Inclusion allows people to participate, but belonging enables them to thrive, fostering a deeper sense of connection and shared purpose 

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The Foundations of Workplace Culture for Sr. Leaders
Jim Moss Jim Moss

The Foundations of Workplace Culture for Sr. Leaders

In the context of building belonging, trust and community are pre-conditions. The community serves as both a place to belong and fosters places of belonging in the groups that you serve. High trust helps provide the psychological safety that lets us take the risk of being our whole selves and accepting others for everything that they are. 

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Empowered or Compliant Workforces?
Articles Jim Moss Articles Jim Moss

Empowered or Compliant Workforces?

Do your employees look to management for permission to act? Is there a script used to deliver service? Or a set of rules for the one or few ways people are allowed to solve problems? Does your workplace allow people freedom in how they best solve issues and then seek feedback that could be spread across the organization?

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