Building Up Relational Trust:
Caring and Care-Full, And Less Careless
Discover actionable strategies to foster the care that drives relational trust, cultivate a sense of belonging, and drive organizational success.
Book this interactive workshop designed for senior and emerging leaders or entire teams.
Quick Facts About This Leadership Training Session
Key Topics Covered
Reintroduces transactional and relational trust, focussed on leadership actions that apply principles of care and why to avoid carelessness.
Target Audience
Sr Leaders, Leadership teams, Boards of Directors, and high potential rising leaders.
Suggested Format
Half to Full Day onsite or offsite. In-person seminar with high level of interaction and conversational style.
Group Size
From small groups of 4-6 up to a maximum of 50 or 60 people to allow high level of contribution.
Every Session Is Customized To Meet Your Teams Specific Needs
Leading in Caring and Care-Full ways, and Understanding the full cost of Carelessness
This session explores the crucial role of leadership in building relational trust, focusing on the balance between being caring and care-full, while avoiding carelessness that can erode trust. By the end of this session, you will have a deeper understanding of the difference between transactional and relational trust, why relational trust is essential for team performance, and how carelessness can damage both trust and team health. You will reflect on real-world examples from your own leadership experience, identifying moments when either care and attentiveness or carelessness influenced outcomes.
Relational trust is the foundation for a healthy, thriving team culture. When leaders act with intentional care, they foster an environment where people feel safe, valued, and motivated to contribute fully. However, careless leadership—whether through neglect, inconsistency, or lack of attention—undermines trust and creates disconnection, inefficiency, and disengagement.
This session is designed to be an interactive learning experience, blending new insights with group discussions and reflective activities. The dynamic format ensures deeper engagement, encourages sharing of diverse perspectives, and strengthens your ability to apply the concepts in your leadership practice.
Workshop Description
Detailed Descriptions of the 3C’s
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Caring actions build relational trust. They're the small, consistent signals that tell people they matter, and they're a practice, not a personality trait. In the session, teams look at where care is already flowing in their work, where it's missing, and which caring actions would make the most difference for their own people.
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Careful means matching your attention to what a moment actually requires, especially when full care isn't possible. Teams map their recurring work and decide where careful action is enough, so time and energy are saved for the moments that need more.
Benevolence in trust unlocks value that surpasses individual contributions. When team members feel supported, they share ideas, give constructive feedback, and collaborate openly, enhancing problem-solving and spurring innovation. Leaders who cultivate relational trust gain a competitive edge—organizations that prioritize these relationships build a foundation for sustainable growth and adaptability. By nurturing trust between individuals, leaders can drive engagement, satisfaction, and organizational success.that the power of teamwork lies in the trust between individuals, leaders can leverage this relational trust to drive employee engagement, satisfaction, and ultimately, organisational success.
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Carelessness is the costliest kind of action. It usually comes from pressure and distraction, not bad intent, and it spends the trust a team has built up. Teams learn to spot the careless moments in their own workflows and leave with simple habits to reduce them.
The Morning After the Workshop
Participants see their work more clearly. They recognize which moments call for care, which call for careful attention, and where carelessness has been quietly costing them, often in places nobody had named before.
What to Expect After the Workshop
Within a Few Weeks of the Workshop
Teams are using a shared language to catch careless moments before they compound, and making deliberate choices about where to invest care and where careful action is enough. The reference cards keep the framework in front of them long after the session ends.
Within Months of the Workshop
Less rework, fewer escalations, and stronger working relationships across teams. Care is treated as a resource the organization invests and protects, and people's time and energy go further because of it.
Follow-on sessions and leadership development support are available to help teams build the 3Cs into how they work.
I have been training leaders and leadership teams from medium and large not for profits and the public sector for over 20 years.
I'm a forward-thinker who thrives on connecting with others and helping them achieve greater happiness, health, and performance. I dive deeply into topics that captivate me and my passion is sharing these insights with those who believe work can be better and are ready to take the steps to make it happen.
I deliver training only on topics where I have the deepest expertise, allowing me to be adaptable and responsive to the needs of your leaders.
Past clients and partners often note my ability to adjust the depth and scope of conversations to fit their unique context, showing up prepared to make learning relevant to their specific workplace or industry. This approach enhances retention and drives actionable results in the days and weeks following my sessions.
About The Facilitator
Empowering organizations with strategic support and leadership development to optimize employee health, well-being, and workplace culture.