Session Resources
YMCA Three Rivers | Leadership Day
Thursday, April 30, 2026 | Jim Moss / The Smile CEO
Thank you for a remarkable day. The conversations in the room reflected exactly what the framework predicts: a community with genuine care, ready to put that care to work more deliberately. Below you will find the session materials, reference cards, and reading to carry the work forward.
Session Materials
Presentation & Reference Cards
Session Presentation
The full slide deck from today's session. Foundations of Culture, Two Types of Trust, and the 3C's of Relational Trust.
View Presentation →Reference Card Library
Seven reference cards covering all the core concepts from today. Keep them on hand for your team conversations.
View Reference Cards →Follow-Up Reading
Articles on Care and Trust
Mistrust Is Not the Same as Distrust
The distinction that changes how you read the trust in your relationships and your teams.
Read Article →The Carelessness Gap
Most trust problems are not caused by bad intentions. They are caused by carelessness accumulating over time.
Read Article →Be Caring, Be Careful, Don't Be Careless
The 3C's unpacked in full. What each one looks like in practice and why all three matter.
Read Article →Going Deeper
Suggested Reading to Extend the Day
Dinnertime vs. Dinner
On the difference between the conditions that allow something good to happen and the thing itself. A useful lens for leaders building culture.
Read Article →Falling Out of Sync
What happens when teams lose their shared rhythm and how relational trust is what allows them to find it again.
Read Article →